MINIBC provides merchants with a variety of email options to communicate important updates and events related to their subscribers. Below is a helpful guide outlining the recommended emails and the specific context each one is designed to address.
Additionally, we’ve prepared a full set of starter templates for each notification, which you can explore here.
Recommended:
| Email Name | Expected Context |
| Successful Signup | Sent upon creation of a subscription. Used to welcome the user to the ‘club’. |
| Billing Error | Sent when funding fails for a recurring subscription. Let’s the customer know to update their details |
| Upcoming Credit Card Expiry | Sent when the system detects a card will expire before the next renewal. |
| Cancellation | Sent as a confirmation when a custom cancels their subscription. |
| Subscription Invoice | Sent upon a successful subscription charge since BigCommerce will not send any notice after the initial invoice email. |
|
[BETA] Out Of Stock |
Depending on how you want to fulfill subscriptions that have out of stock items. You'll want to end enable the Renewal - Partial Fulfillment or the Renewal - Out Of Stock email to inform customers of the status of their subscription upon scheduled renewal. |
Editing Notifications:
| Email Name | Expected Context |
| Subscription Updated | A general email to let customers know their subscription was edited in some way (qty, product or date) |
| Subscription Renewal Skipped | Sent when a customer skips a renewal, as a confirmation of the skip. |
| Shipping Details Updated | A specific notice that the customers shipping address was changed. |
Optional/If Needed:
| Email Name | Expected Context |
| Scheduled Renewal | Used to remind a customer of an upcoming charge. |
| Subscription Expiry | Used to remind a customer of an upcoming expiry of their subscription. |
| Credit Card Updated | Send upon the successful update of a customer's credit card within MININBC. |
| Automatic Cancellation | Sent when a subscription is canceled by MINIBC for too many failed payments. The amount of failures is set by the merchant within the MINIBC dashboard. |
| Automatic Cancellation (Membership) | Similar to the above; but specifically for membership based subscriptions where the context may be different for this type of subscription. |