MiniBC has released an enhanced refund manager for stores using our Add-Ons v2 dashboard. The following guide explains the updated tools and options available for managing refunds.
There are three refund types available. Select any of the links below if you want to skip to a specific section.
Limitations
Refunds can only be processed after settlement, which typically occurs at the end of the business day in your local time zone. If you need to issue a refund before settlement, the only option at the time of writing is to log in to your payment gateway (such as Stripe, Braintree, or Authorize.net) and process the refund there.
1. Refund individual items
This option allows you to refund individual line items based on the quantity purchased. You can continue refunding items until the full purchased quantity has been refunded. If shipping charges are present, you can refund them by checking the box at the end of the shipping line.
Enter the quantity of each item you want to refund, then select Continue. The next step displays a summary of the refund amount, including applicable taxes. You may override this amount if needed. You can override this value to any necessary value if needed.
The final step allows you to choose where the refund should be issued. You can refund the original payment method or apply the refund as store credit to the customer's account. You can also add an optional refund reason. This will later be available through the BigCommerce Orders API. Select Continue to complete the refund.
Once all items in the order have been refunded, this section becomes restricted.
2. Refund entire order
This option allows you to refund the full value of an order in a single action.
The initial tab displays the order values pulled from BigCommerce. If needed, you can override these values before continuing. Select Continue when ready.
The next step lets you choose where the refunded value should be returned. You can issue store credit to the customer's account or refund the original payment method. An optional refund reason can also be entered and will be available through the BigCommerce Orders API. Select Continue to complete the refund.
Once the full order value has been refunded, this section becomes restricted.
3. Refund a value
This option allows you to refund any amount up to the remaining refundable total on the order without selecting specific line items. The total shown on the initial tab reflects how much is still eligible for refund and will decrease if other refunds have already been processed.
Enter the amount you want to refund, then select Continue.
The next step allows you to choose where the refunded value should be returned. You can refund the original payment method or issue store credit to the customer's account. You can also enter an optional refund reason, which will be available through the BigCommerce Orders API. Select Continue to finalize the refund.
Once the full value of the order has been refunded, this section becomes restricted.