This guide explains two common payment issues using the MiniBC Capture Panel and outlines how you, the merchant, can resolve them quickly.
Case 1 - Order Doesn't Flow Through MiniBC
Sometimes a customer completes a checkout but the payment isn't processed through MiniBC. When this happens, you’ll need to manually capture these orders.
To spot these orders:
- Look for a small credit-card icon next to the order status in your store’s order list.
- Open the order’s details — if you see a “Capture Funds” link, this is one of the cases.
If the items are in stock and you’re ready to ship, capture the funds right away. Authorization holds expire quickly (typically within 7–14 days) so delaying increases the risk of the charge failing.
If the item is out of stock or shipping will be delayed beyond that 7–14-day window, follow the steps below instead:
- Contact the customer and explain that you need additional payment details to complete their order.
- Ask them to log in to their account, go to Account → Payment Methods, and add their preferred card.
- After the card is added, go back to the Capture Panel, select the new card in the funding drop-down list, and attempt the capture the order.
Case 2 - The Card On File Fails To Capture
There are going to be cases where a card on file fails to capture after a long period of time. This may be do to a card being now expired or the customer not having the available credit to cover the transaction. In these situations we recommend:
- Contact the customer and have them add an additional payment to their account.
- Ask them to log in to their account, go to Account → Payment Methods, and add their preferred card.
- Once the card has been added by the customer, in the Capture Panel you can choose this new card from the funding drop-down and use it to fund the order.