MINIBC recognizes that merchants need the flexibility to switch primary gateways from time-to-time and that making the process as smooth as possible for subscribers is of primary importance. With that in mind, this guide walks through the steps required for a gateway switch for merchants with an active subscriber base.
There are two methods of completing a gateway switch, both of those are detailed below.
Fees & Expected Timelines
MINIBC charges a flat fee of $2,000 USD for this service; this fee covers the below steps, along with consulting and guidance during the entire process.
Timelines are heavy based on the two gateways (old and new) completing the token transfer and the new primary gateway providing the necessary data to MINIBC (a mapping of the old and new token information details). This can range from 2-8 weeks in our experience. Once the data is provided MINIBC can complete the process within 2-5 business days depending on current workload and availability.
Switch Steps (Recommended)
The below are the steps is the recommended method of token transfer.
| Step | Task | Parties |
| 1 |
Update MINIBC and BigCommerce with the new primary gateway information; leaving the old information only in MINIBC to complete renewals |
Merchant & MINIBC |
| 2 |
Hide the option to update card-on-file (both in subscriber and Payment Management areas) |
MINIBC |
| 3 |
Request secure token transfer from current gateway to new primary gateway |
Merchant & Gateway |
| 4 |
Once token transfer is completed; update tokens from the export provided by the primary gateway |
Gateway & MINIBC |
| 5 | Validate token transfer successful and inspect renewals the following business day to confirm completeness. | MINIBC |
| 6 | Restore options for card-on-file updates and Payment Method management. | MINIBC |
Switch Steps (Advanced)
The advanced method involves a two-step process with the following steps:
Stage 1:
| Step | Task | Parties |
| 1 |
Request secure token transfer from current gateway to new primary gateway |
Merchant & Gateway |
| 2 |
Once initial token transfer has been completed. Switch over to your new primary gateway |
Merchant & MINIBC |
| 3 |
Hide the option to update card-on-file (both in subscriber and Payment Management areas) |
MINIBC |
| 4 | Update tokens from the initial export provided by the primary gateway | Gateway & MINIBC |
| 5 | Validate token transfer successful and inspect renewals the following business day to confirm completeness. | MINIBC |
Stage 2:
| Step | Task | Parties |
| 1 |
Request delta secure token transfer from current gateway to new primary gateway |
Merchant & Gateway |
| 2 |
Validate token transfer successful and inspect renewals the following business day to confirm completeness. |
Gateway & MINIBC |
| 3 |
Remove old gateway details from MINIBC |
MINIBC |
| 4 | Restore options for card-on-file updates and Payment Method management. | MINIBC |
Should you have any questions or wish to being this process please contact our support team.